KMC Roadrunner Airport Shuttle – Policy

1. General:

• KMC Roadrunner Airport Shuttle is a shuttle service providing airport transfers in the Hütschenhausen region and surrounding airports (Frankfurt International Airport, Frankfurt Hahn, Luxembourg, Saarbrücken, Stuttgart).
• We operate a fleet of 5 vehicles, including 1 Mercedes C-Class, 3 Mercedes V-Class, and 1 Mercedes Sprinter.
• Our company has been in operation since January 2021.

2. Bookings:

• Bookings are recommended to be made 1-2 weeks in advance but can also be made on short notice. Each trip is manually confirmed by our team.
• Bookings can be made online through our website or via phone.

3. Types of Service:

• We offer both Private Shuttle and Shared Shuttle services.
• Private Shuttle: Up to 7 passengers with up to 7 pieces of luggage. Additional luggage requires prior inquiry.
• Shared Shuttle: Minimum of 4 bookings required for the same shuttle. The price is €39.00 per person. If there are fewer than 4 bookings, we can offer a private shuttle for €150.00 or suggest an alternative.

4. Prices and Payment:

• Prices for Private Shuttle start from €190. Detailed pricing information can be found here: https://kmc-airport-shuttle.com/pricing/.
• Payment can be made in cash, online through our payment provider Mollie, or with a credit card to the driver.

5. Cancellations and Refunds:

• Cancellations should be made at least 48 hours prior to the scheduled departure time to avoid cancellation fees.
• Cancellations made up to 48 hours before the scheduled departure time will incur a cancellation fee of 50% of the fare. Cancellations made up to 24 hours before the scheduled departure time will require full payment.
• Failure to show up without written cancellation will result in the agreed price being charged without deductions.
• We can accommodate changes for delays or altered flight times if notified at least 24 hours in advance. Otherwise, we reserve the right to charge a handling fee of €25.00 per booking.
• Waiting time at the airport: 25€ per hour

6. Shuttle Times:

• Private Shuttle: Available 24/7.
• Shared Shuttle (Only in connection with Frankfurt International Airport):
• From FRA to KMC area: 06am, 11am, 01pm, and 05:40pm.
• To FRA from KMC area: 04am, 08am, 11am, and 03pm.

7. Pets and Special Luggage:

• Pets are only allowed in Private Shuttle and must be transported in a suitable carrier. An additional fee of €20.00 will be charged.
• Special luggage is allowed upon request.

8. Children and Passengers with Special Needs:

• We provide child seats, and they can be rented. The exact prices can be found here: https://kmc-airport-shuttle.com/pricing/.

9. Communication:

• The driver will have access to the passenger’s contact information. Additionally, one hour before the scheduled pickup time, the passenger will receive the driver’s contact information (phone number and name) via email.

10. Vehicle Soiling:

• In the event of any significant vehicle soiling, including incidents of vomiting or similar incidents, we reserve the right to charge a fee of €150.00. This fee is intended to cover the costs of thorough cleaning of the vehicle and compensate for the loss of revenue during the cleaning period.