Terms and Conditions of KMC Roadrunner Airport Shuttle
1. Scope of Application
These terms and conditions apply to all services provided by KMC Roadrunner Airport Shuttle, including private and shared shuttles.
2. Conclusion of Contract and Bookings
Offers are non-binding and without obligation.
A booking is only binding upon receipt of a written confirmation via email from us. By making a booking, the customer accepts these terms and conditions.
3. Services and Types of Services
KMC Roadrunner offers medical transfers, private shuttles, and shared shuttle services, in accordance with the respective conditions detailed on the website.
4. Prices, Payment Terms, and Fees
Prices and payment terms can be found on the company’s website or are available upon request.
Airport Waiting Time: For delays exceeding 30 minutes due to a flight delay or a customer’s early booking of pickup time, a fee of €30 per started 30 minutes may be charged.
Cleaning Fees: In case of excessive vehicle soiling or vomiting inside the vehicle, a cleaning fee of €200 is due. This fee is to be paid directly to the driver and covers the cost of basic vehicle cleaning.
5. Customer Responsibilities
Punctuality: Customers must be at the designated pickup location at the agreed-upon time.
Accuracy of Information: Correct information regarding flight details, number of passengers and luggage, pickup date and time, and contact information is required for bookings.
Communication: Any changes or delays must be promptly communicated to KMC Roadrunner.
Behavior: Appropriate conduct of all passengers during the journey is mandatory.
6. Service Types at KMC Roadrunner
- Definition: A Shared Shuttle is a shared transportation service where passengers book individual seats in a vehicle that transports multiple individuals/groups to different starting and ending locations. For further details, please refer to the website: https://kmc-airport-shuttle.com/shared-ride/
- Booking: Seats must be booked in advance. Bookings are confirmed only when at least 4 persons have booked a Shared Shuttle at the same time. Until then, the booking will be placed on a waiting list.
- Waiting Time: Customers may need to wait for additional passengers at a designated pickup point.
- Pricing: The price is typically per person and starts at €39 per person.
- Routes: Routes and pickup/drop-off points are predetermined and cannot be customized. Home pickups are available through our partner companies.
- Luggage: 1 carry-on and 1 checked bag are included in the price. Each additional piece of luggage costs €10. Oversized luggage and pets cannot be transported. Please make a separate request or book a Private Shuttle for such items.
- Definition: A Private Shuttle is a personalized transportation service where customers book the entire vehicle for their group.
- Booking: The service is available by pre-order and is secured after the confirmation email is received, with no last-minute cancellations.
- Waiting Time: No waiting time for other passengers; the transfer goes directly to the destination.
- Pricing: The price is calculated per trip, regardless of the number of passengers (up to the vehicle’s capacity of 7 passengers). Prices can be found on the website: https://kmc-airport-shuttle.com/pricing/
- Routes: Pickup and drop-off points, as well as the route, can be customized according to customer preferences. One pickup point is included in the price. Additional pickups are available upon request.
- Luggage: Luggage restrictions are more flexible and can be discussed in advance. Up to 7 checked bags can be booked without consultation.
7. Cancellation and Changes
- Up to 48 hours before departure: Cancellations made at least 48 hours before the scheduled departure time are free of charge.
- Between 48 and 24 hours before departure: Cancellations made between 48 and 24 hours before the scheduled departure time will incur a cancellation fee of 50% of the fare.
- Less than 24 hours before departure: Cancellations made less than 24 hours before the scheduled departure time will require payment of the full fare.
- No-Show: In case of a no-show without written cancellation, the full amount will be charged.
- Delays/Changed Flight Times: Changes due to delays or altered flight times can be accommodated if communicated to us at least 24 hours in advance. Otherwise, the full amount must be paid.
- KMC Roadrunner is not liable for delays or disruptions caused by force majeure or events beyond the company’s control.
- Liability for personal belongings of passengers is excluded.
9. Data Privacy:
Use of Customer Data:
- Your data is primarily used for contract processing and ensuring the smooth operation of our service, including possible emergency coordination.
- Data Sharing with Partners: In certain cases, such as home pickups by partner companies or forwarding your booking due to emergencies, your relevant data may be shared with participating partner companies to ensure the provision of the booked service.
- Internal Use: We use your data internally to improve our services and may use it for direct communication to inform you of changes or new offers in our service.
- Consent for Further Use:
Promotional Communication: With your consent, we also use your email address to send you promotional emails, birthday greetings, and information about offers and promotions.
Your data is handled and secured in strict compliance with applicable data protection regulations.
10. Opt-Out Option:
You can object to the use of your data for promotional purposes at any time and revoke your consent for future use.
Complaints must be submitted in writing within 7 days of the service being provided.
11. Special Provisions
Children and passengers with special needs must be registered in advance. Pets are only allowed in private shuttles and require an appropriate transport box, as well as an additional fee of €20.00.
12. Final Provisions
Changes or additions to these terms and conditions must be made in writing.
The place of jurisdiction and place of performance is the registered office of KMC Roadrunner.
If any provision of these terms and conditions is found to be invalid, the validity of the remaining provisions and the entire contract will not be affected.