General Terms and Conditions

1. conclusion of the contract

When booking via the booking tool on the website www.kmc-airport-shuttle.com, the customer will receive a booking confirmation by email after placing the order, whereby the contract with KMC Roadrunner Airport Shuttle is concluded.
The person completing the booking process must be at least 18 years old. This person is also responsible for entering the correct data and making the full payment. The online booking process must be strictly followed.

2. contents of the contract

The customer is obliged to check the booking confirmation for errors and to point them out to KMC Roadrunner Airport Shuttle. Exceptions are waiting times for which the customer is responsible as well as waiting times at the airport which are due to unannounced delays or which are caused by delayed baggage claim or customs formalities. These waiting times will be charged with 12,00€ per 15 min. or part thereof. The calculation starts after 15 min. of the confirmed pick-up time.

Subsequent changes of the service price are excluded.

KMC Roadrunner Airport Shuttle can combine such trips which are geographically reasonable to serve. Up to 3 addresses can be served. If the customer has booked a solo transfer (extra charge) he will be transported exclusively. KMC Roadrunner Airport Shuttle reserves the right to make changes to the service, as long as they do not affect the core of the service.

3. time changes

In case of changed flight times or rebookings, KMC Roadrunner Airport Shuttle guarantees the transport, if KMC Roadrunner Airport Shuttle is informed about these changes at least 24 hours before the scheduled arrival or departure time by the customer. Also in case of a change of flight numbers, the transfer will be guaranteed by KMC Roadrunner Airport Shuttle in the same way only if this is notified by the customer within the same period of time.

If KMC Roadrunner Airport Shuttle becomes aware of such a change less than 24 hours before the arrival or departure time, KMC Roadrunner Airport Shuttle is not obliged to provide a transfer. If KMC Roadrunner Airport Shuttle does not take over the transfer in this case, KMC Roadrunner Airport Shuttle can charge a handling fee of 25,00€ per order.

4. payment

When booking through the booking system on the website (www.kmc-airport-shuttle.com), the customer can pay cash to the driver, by credit card, PayPal or Apple Pay. Upon payment, the entire price is due immediately.
The customer has to check the receipt or the issued invoice immediately for errors, inaccuracies or discrepancies and to point them out to KMC Roadrunner Airport Shuttle.

5. price

Price of the last indicated in the booking tool.

6. resignation

Both contracting parties have a right to withdraw from the contract. The customer has the possibility to cancel the appointment 48 hours in advance. If the customer does not immediately report errors, inaccuracies or discrepancies in the booking confirmation, he is not entitled to withdraw from the contract due to the discrepancies that were not reported. Cancellation fees are as follows: Up to 48 hours before the start of the trip 50% of the fare of the single trip. Up to 24 hours before the start of the journey 75% of the fare of the single journey. Thereafter, 100 % of the fare of the single trip is to be paid. If the agreed service is not used without written cancellation, the customer must pay the agreed price without deductions.
Cancellations are to be sent by email to info@kmc-airport-shuttle.com.
7. liability of the customer
The customer is liable for all damages caused by him culpably, i.e. intentionally and negligently, to the vehicle and towards the KMC Roadrunner Airport Shuttle driver personally unlimited.

7. data storage

The customer agrees that KMC Roadrunner Airport Shuttle stores his personal data for company purposes.

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